Privacy Policy and CQC Policy

Last Updated: 1 March 2024

CQC Policy

At UK Hair Transplant UKHT we take patient safety and care very seriously. Our patient advisers / consultants do not provide medical advice to patients; instead they offer consultations / non-invasive cosmetic advice. If any medical advice is required it is provided only by one of our authorised GMC registered doctor. All medical questions are answered by the registered doctor pre-surgery.

This is also to clarify that UK Hair Transplants is not a CQC registered company; instead, we refer patients to a CQC registered clinic, where qualified and experienced hair transplant surgeons conduct the individual treatments.

Privacy Policy

This privacy policy sets out how “UK Hair Transplants” or “UKHT” uses and protects any information that you give to the clinic when you use this website. We are registered with the Information Commissioner’s Office (ICO) and take privacy policy seriously.

UKHT is committed to ensuring that your privacy is protected. Should we request certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy and data policy, and for the purpose it was intended. We will not share your data with third parties unless required to do so for administrative purposes relating to some of the services that UKHT provide. We fully endorse and adhere to the principles of data protection, as set out in the UK Data Protection Act 1998.

What information do we collect?

We may collect, store and use the following kinds of personal data: Name, Email, Address, Phone Numbers, Post Codes. We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.

Information that you provide to us via telephone or this website for the purpose of subscribing to our website services, email notifications and/or newsletters;

Any other information that you choose to send to us.

Using your personal data

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

a) Administer the website;

b) Improve your browsing experience by personalising the website;

c) Enable your use of the services available on the website;

d) Send you general commercial communications;

e) Send you email notifications which you have specifically requested;

f) Send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

g) Supply your details to third parties or partner companies in order to deliver information, which you have requested.

h) Deal with enquiries and complaints made by or about you relating to the website;

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. We will not without your consent provide your personal information to any third parties for the purpose of direct marketing.

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you: To the extent that we are required to do so by law; In connection with any legal proceedings or prospective legal proceedings; In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); To the purchaser or seller (or prospective purchaser or seller) of any business or asset which we are (or are contemplating) selling or purchasing; To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. Except as provided in this privacy policy, we will not provide your information to third parties.

Security and storage of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. When you give your personal information to us, we will process and use that data in accordance with our responsibilities under the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679) and other relevant legislation. If you provide payment information, we create payment instructions and pass them to our payment gateway provider in a secure manner, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We do not retain your payment details. To prevent unauthorised access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure your personal data whilst in our care, or in the care of any outside suppliers with whom we may contract to process your data on our behalf. Any third party suppliers are under strict instructions to mirror the security policies that we currently have in place.

Your data is stored on our servers part of which are operated by an appointed third party, and are retained solely for the purposes you have provided it to us. We may share your data with trusted partners solely to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information in any other means except to provide these services on behalf of UKHT, and they are required to maintain the confidentiality of your information and ensure it is protected in accordance with EU and UK data protection and privacy regulations.

Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. The current version of our policy was updated on 1 March 2024.

Your Rights

You may instruct us via email to provide you with any personal information we hold about you. Provision of such information will be subject to the payment of a fee (currently fixed at £50.00) and the supply of appropriate evidence of your identity.

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

a. The right to be informed – We inform you about how we manage your information in our Privacy Policy

b. The right of access – You are entitled to know what information we have regarding you

c. The right to rectification – You are entitled to have the information regarding you corrected if it is inaccurate or incomplete

d. The right to erasure – You have the right to request we remove your personal information

e. The right to restrict processing – You have the right to block or suppress processing of your information we manage

f. The right to data portability – You are able to transfer or copy your information from one IT environment to another, safely and securely

g. The right to object – You may object to how we manage your information by contacting us

h. Rights in relation to automated decision making and profiling -You have the right not to be a subject of a decision based on automated processing.

Cookies

We use cookies on this website. A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third Party Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact us

If you have any questions about this privacy policy or our treatment of your personal data, please contact us via email to info [@] uk-hairtransplants.com or by post to UKHT Clinics 124 City Road, London, EC1V 2NX or 69 Bridge Street, Walsall, WS1 1JQ and be directed to the appropriate responsible person.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Unsubscribe

If you no longer wish to receive promotional emails from UKHT, you can unsubscribe from all communications by clicking the “unsubscribe” button on the bottom of our emails.