Refund Policy

Last Updated: 30 June 2025

This refund policy sets out how “UK Hair Transplants” or “UKHT” manages refund as we are committed to delivering safe, effective, and high-quality healthcare services. We understand that circumstances can change, and we aim to handle all cancellations and refunds fairly and transparently.

Cooling-Off Period

You are entitled to a 14-day cooling-off period from the date of booking or purchase of a treatment package. During this period, you may cancel your treatment or consultation and receive a full refund, provided that:

• The treatment or consultation has not yet been started, and

• No assessment, digital scan, or consumable preparation has begun.

After the Cooling-Off Period

Cancellations made after the 14-day cooling-off period may not be eligible for a full refund. However, we will review requests on a case-by-case basis and may issue a partial refund, depending on the stage of the treatment process and any costs incurred.

Non-Refundable Items

• Treatments already provided

• Non-attendance without notice

• Late cancellations (within 24 hours of appointment)

How to Cancel or Request a Refund

To request a refund or cancel your booking, please contact us directly or your branch. We aim to process your refund request as soon as we can.

We aim to process all approved refunds within 7–10 business days.